ENDURE FITNESS

1. Our Service to You

• Your PT will design and deliver a safe, effective, and personalised exercise programme tailored to your goals, fitness level, and preferences.

• Coaching may include training sessions, exercise plans, nutritional guidance, and ongoing accountability.

• For in-person training, Endure Fitness will provide necessary equipment and organise suitable venues.

• For online coaching, programmes will be delivered via agreed platforms (e.g. app, email, video call, or messaging), with regular check-ins to monitor progress.

• All personal information will be treated as confidential unless disclosure is required by law or for medical safety.

2. Your Responsibilities as a Client

• Complete a Physical Activity Readiness Questionnaire (PAR-Q) before beginning training. A GP’s clearance may be required.

• Commit to your programme, attend scheduled sessions/check-ins, and engage fully with the coaching process.

• Arrive 5 minutes early for in-person sessions.

• Wear appropriate clothing and footwear, and bring water/nutrition as required.

• For online coaching: ensure you have a safe training environment, appropriate equipment (if needed), and a reliable internet connection.

• Notify your PT of any changes in health, medication, or lifestyle that may affect training.

3. Fees & Payments

• Fees are charged at the rates in place at the time of booking.

• Single sessions: payable at the end of the session.

• Block bookings (in-person): payable in advance. Sessions must be used within 12 weeks of purchase.

• Online coaching packages: payable monthly in advance, by recurring payment unless otherwise agreed.

• Unused sessions or weeks within online coaching packages cannot be carried forward.

• Payment is by bank transfer (details provided at booking) or other agreed methods.

4. Cancellations & Rescheduling

In-person sessions:

• Client cancellation with more than 24 hours’ notice: no charge.

• Client cancellation with less than 24 hours’ notice:

  • If rescheduled within the same week → no charge.

  • If not rescheduled → session is forfeited.

• PT cancellation: session will be rescheduled.

Online coaching:

• Monthly coaching is billed in full at the start of the billing period.

• No refunds or credits are given for missed check-ins, late updates, or non-engagement by the Client.

• If the PT cannot deliver coaching for any reason, time will be credited or an alternative arrangement offered.

5. Refunds

• Prepaid in-person blocks may be cancelled within 7 days of purchase for a full refund.

• Refunds after this period are only available if the Client cannot continue for medical reasons, supported by a doctor’s note.

• Online coaching fees are non-refundable once the coaching period has started.

• If a PT leaves Endure Fitness, a suitably qualified replacement will be allocated. Refunds will not be issued in this case.

6. Late Arrivals (In-person only)

• PTs will wait up to 20 minutes from the agreed start time. After this, the session will be forfeited.

• If the Client arrives late, only the remaining time will be delivered. Sessions are not extended.

• If the PT arrives late by more than 10 minutes, the Client will be offered either a full session from arrival time or credited additional time.

7. Health & Liability

• By signing, the Client confirms they have completed a PAR-Q and disclosed all relevant health information.

• The Client understands that exercise carries risk and accepts responsibility for their own health and participation.

• For online coaching, the Client accepts full responsibility for ensuring their training environment is safe and suitable.

• Endure Fitness, its PTs, and associates are not liable for injury, loss, or damage sustained during training, except where negligence is proven.